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QUALITY AND CERTIFICATIONS
Quality is built before evaluation.
Strengthening quality in healthcare involves reviewing how services are organized, what standards guide their operation, and how their results are evaluated. At Stratesa, we support the development of these capacities and preparation for certification and accreditation processes through an approach that integrates processes, indicators, documentation, and technical support tailored to the needs of each project.
Preparing for an external evaluation is important. Building capabilities that last beyond it is equally important.
QUESTIONS THAT MATTER
What do we need to strengthen to advance in quality?
Before making changes or starting formal preparation, it is advisable to recognize what capabilities already exist, what requirements apply, and where it is a priority to focus efforts.
01
How consistent are our processes and standards of care?
Reviewing how activities are carried out allows us to identify strengths, variations, and opportunities to standardize criteria and strengthen quality practices.
02
Are we measuring the results that truly matter?
Indicators help to understand performance, recognize trends, and evaluate improvements. Their usefulness depends on their alignment with project objectives and decisions.
03
What do we need to prepare for certification or accreditation?
Comparing current conditions with the requirements of the applicable scheme allows for the recognition of gaps, necessary evidence, and preparedness priorities.
04
Are our teams and processes prepared for an external evaluation?
Preparation depends not only on documents. It also requires understanding requirements, coordinating responsibilities, and demonstrating how processes work in practice.
AREAS OF INTERVENTION
Quality, results and preparation that strengthen each other.
A quality initiative requires linking standards, processes, people, and information. Depending on the starting point, the work may focus on strengthening daily operations, evaluating the results of improvements, or preparing for an external review.
01
Quality systems and processes
We support the review and strengthening of processes, protocols, monitoring mechanisms and practices that contribute to a more consistent, safe operation aligned with applicable standards.
Possible lines of work:
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Diagnosis of capabilities and quality processes.
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Review and approval of procedures.
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Strengthening of protocols and control mechanisms.
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Identifying opportunities for improvement.
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Development of strengthening plans.
02
Indicators and evaluation of results
We contribute to defining, reviewing and utilizing indicators that allow us to understand the performance of services and assess the results of improvement initiatives.
Possible lines of work:
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Review of existing indicators.
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Definition of relevant metrics.
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Performance and results analysis.
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Evaluation of improvements and interventions.
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Identifying adjustment opportunities.
03
Preparation for certifications and accreditations
We support the review of requirements, the identification of gaps, and the organization of capabilities, processes, and evidence necessary to prepare for external evaluations.
Possible lines of work:
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Identification of applicable standards and requirements.
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Gap analysis.
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Development of preparedness plans.
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Document review and strengthening.
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Preparación de equipos y procesos.
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Support during evaluation stages, when included in the scope.
Certification and accreditation may have different requirements, responsible parties, and procedures. Stratesa's preparation and support do not equate to being the evaluating body, nor do they guarantee obtaining the corresponding recognition.
PREPARATION FOR CERTIFICATIONS
Preparing involves more than just gathering documents.
A certification or accreditation process may require reviewing standards, strengthening procedures, organizing evidence, and preparing teams to demonstrate compliance with the relevant requirements. The scope depends on the applicable scheme and the starting point of each project.
01
Identify requirements and assess the starting point
Review applicable standards, understand current conditions, and identify gaps against assessment requirements.
02
Organize and strengthen the necessary elements
Define preparedness priorities and, as appropriate, review procedures, protocols, documentation, records, and monitoring mechanisms.
03
Prepare equipment and verify evidence
Support the understanding of evaluation criteria, the organization of responsibilities, and the review of evidence and practices necessary to demonstrate the functioning of processes.
04
Accompany the evaluation and the next steps
When it is part of the scope, support the preparation of visits, the coordination of information, the handling of observations and the definition of subsequent actions.
The preparation must respond to the requirements of the process and the actual capabilities of the project, not just to the existence of documents.
Los requisitos, procedimientos y etapas de evaluación dependen del esquema de certificación o acreditación correspondiente. El acompañamiento se define conforme a las necesidades y alcance del proyecto.
MEASUREMENT AND EVALUATION
Meeting standards matters. Knowing the results matters too.
Quality initiatives gain greater value when it's possible to review what has changed, how the indicators are evolving, and what adjustments are still needed. Evaluating results allows us to recognize progress and guide new improvement decisions.
What were we trying to improve?
Setting objectives and evaluation criteria allows us to define which results are relevant for each initiative.
What changes can we observe?
Analyzing indicators, available information, and results helps to recognize progress and areas that require attention.
What should be maintained, adjusted, or strengthened?
The findings allow us to identify lessons learned and define decisions to continue improving.
Depending on the objectives, the design of the intervention and the information available, performance, results or impact evaluations can be carried out.
When seeking to demonstrate that an intervention produced a specific change, an appropriate evaluation design is necessary. Not every comparison of indicators establishes causality.
THE NEXT STEP
What do you need to strengthen to improve quality?
Whether it's to review processes, evaluate results, or prepare for certification, we can start by understanding the conditions of your project, identifying priorities, and exploring the most suitable support.
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